FAQ

Do you deliver Australia wide?

We sure do! Our soy candles & melts are made in Sydney, but we deliver Australia wide.  We have a flat rate of $14 throughout Australia.   

What is the turn around time for dispatch of my order?

Orders are usually sent within 3 days (usually much quicker)), however for Candles & Clamshell Melts which are made to order, turnaround time is usually around 3-4 days before dispatch.  All our products are hand made and candles in particular require curing time, however if you require something urgently, please let me know.

Can I pick up my order?

Of course.  If you fancy a drive to the foot of the Blue Mountains (well, a little off - Ropes Crossing to be exact), then you can pick up direct from Swik.  Choose pickup at checkout and we will be in touch with pickup details.

Where are your Pop Up Shops?

We have Pop Up Shops in various locations around Western Sydney - no every week though, so please see our Pop Up Shop page for dates and locations.

Why choose soy?

Soy comes from an environmentally friendly and renewable source.  It's water soluble, any spillages are easily cleaned up.  You can also reuse your jars as they are easily cleaned in warm soap water.  Lastly, if you keep your wicks trimmed, they will burn much longer than normal parafin candles.

Are your soy candles completely natural? 

Our white candles are made from all Soy based products and we use wicks made out of all natural fibres and completely lead free.  

Fragrances used in all our products are mostly synthetic, as are most candle fragrances, and can be classed as vegan friendly.  They contain no petrochemicals, phthalates or parabens and are non toxic.  None of the fragrances are tested on animals.

Please note that the product we use to colour our soy is not naturally soy based, but is completely safe and used in most coloured candles and melts.