RETURN POLICY

As we make all candles and melts to order, cancellations can only occur if the product has not already been made. If your order has not been made or does not contain hand made products, please contact us immediately if you wish to cancel.  If they have been dispatched we do not accept cancellations.  If you wish to cancel your order, it is important that you contact us as soon as possible via email.

If products are damaged in transit, you will need to contact Swik Home + Body via email (info@swikhomebody.com.au) and include detailed photos showing the damage. The email will need to be sent within 24 hours of receiving the goods. We reserve the right to request further more detailed photos, or request the return of the damaged product (at Swik Home + Body expense).  Once we ( Swik Home + Body and you, the customer) have discussed the damaged goods and agreed on the damage – we will resend the exact same product to you.

REFUNDS

If a refund is agreed to for a change of mind or non payment of shipping, please note that a 10% administration fee will be charged.