Please read these terms and conditions thoroughly before using the Swik Home + Body website. Swik Home + Body provides access to the their website to sell products to you based on the below terms and conditions. You acknowledge and agree to the below terms and conditions by using this website.
Swik Home + Body will not use your information other than to contact you about your order OR for promotional material. You can opt out of promotional material at any time, simply by choosing unsubscribe from the email.
You are responsible for the personal information that is entered on the website, if any of that information is incorrect, please contact Swik Home + Body at email@example.com.
Swik Home + Body will not sell or use your information for any other purpose than mentioned above.
All information provided to Swik Home + Body is confidential. All your personal details will not be used in an unauthorised manner and will never be provided to outside parties other than Australia Post or a courier for delivery of your goods.
Our website does not retain specific payment information, only you have access to this at the time of purchase
All prices on the website include GST (Goods and Services Tax). We reserve the right to change these prices at any time, however once you place your order – that price is fixed (unless we have made an error on the website, in which case we will give you the opportunity to refund the order).
Although Swik Home + Body does not accept responsibility for incorrect orders or selections made by you, please contact us immediately if you happen to make an incorrect order. We are happy to discuss a change, if we have not already made your products.
If a discount code is listed as a one time per customer use code, we reserve the right to remove the code from the customers order if it is clear the customer has already used this code previously. A 'customer' constitutes the same Name & Address.
LIABILITY & PRODUCT USE
Swik Home + Body provide candle, melt or diffuser care cards with every order (or they are included on the boxing). All our candles have warning labels on them. Please also refer to our product care page on this website. They provide you with safety and care guidelines. Swik Home + Body are not responsible for the way you use our products or any loss or damage they may cause.
Swik Home + Body test all our products stringently and in varying environments. However, we cannot test for everything and cannot guarantee performance and accuracy in every instance. All time frames provided for our products are from our own testing, however these may vary in other environments or use outside of our guidelines.
SHIPPING & AVAILABILITY
Swik Home + Body endeavours to update stock availability on the website regularly, however in the event that an item is out of stock we will contact you immediately with an alternate option. If that option is not suitable, we will provide a refund.
We have a $14 flat rate shipping Australia wide, FREE for Sydney over $70 or FREE over $150 for the remainder of Australia.
Express Shipping is via Australia Post. This is not always a next day delivery. All parcels are sent from Sydney (Post code 2760). Please check the Australia Post website to see how long an Express Shipped parcel will take to arrive at your destination.
We aim to ship all orders within 3 working days. However, all candles and melts (clamshells) are made to order. Soy wax products require curing time, therefore orders that contain either of these products means your entire order will not be shipped for an additional 3 days on top of the standard 3 days. If you require an urgent shipment, please contact Swik Home + Body at firstname.lastname@example.org - we do have various pop up shops throughout the year and if we have stock of your product we may be able to send that sooner. Note, we do not dispatch orders on weekends or public holidays.
Swik Home + Body does not take responsibility for goods once they leave our premise. We use Australia Post or couriers for our shipping and provide tracking numbers for every order. We will be happy to assist in tracking your parcel from our end with Australia Post or the courier service, but we have no control over how long the order will take to arrive. We encourage you to track the order via the tracking link in your shipping confirmation email.
If you have chosen not to give authority to leave the parcel, it is the customers responsibility to track the parcel via the link we email in the Shipping Confirmation. If the parcel is attempted to be delivered and no one is there to sign, it is the customers responsibility to arrange redelivery. Couriers are meant to leave cards, but they can go missing - by tracking the shipment online you can see that an attempt has been made. If the parcel is returned to Swik Home + Body, the additional cost to redeliver will be the customers responsibility.
If you have chosen to give authority to leave the parcel, and the courier / Australia Post show that the parcel is delivered and you do not have the order - note that this is the responsibility of the customer, Swik Home + Body is not liable for missing parcels. We are happy to assist in liaising with the courier company, however we will not resend the order at our cost.
If you do not answer the question about Authority to leave at checkout, the parcel will be sent WITH authority to leave. Couriers and Australia post do try to leave in a safe place, but the responsibility is on the customer to track the parcel.
Our Electrical Items come with a 12 month warranty. This is set by our supplier. If purchased in our Pop Up Shops, a receipt needs to be provided for a faulty item.
As we make all candles and melts to order, cancellations can only occur if the product has not already been made. If your order has not been made or does not contain hand made products, please contact us immediately if you wish to cancel. If they have been dispatched we do not accept cancellations. If you wish to cancel your order, it is important that you contact us as soon as possible via email.
If products are damaged in transit, you will need to contact Swik Home + Body via email (email@example.com) and include detailed photos showing the damage. The email will need to be sent within 24 hours of receiving the goods. We reserve the right to request further more detailed photos, or request the return of the damaged product (at Swik Home + Body expense). Once we ( Swik Home + Body and you, the customer) have discussed the damaged goods and agreed on the damage – we will resend the exact same product to you.
If a refund is agreed to for a change of mind or non payment of shipping, please note that a 10% administration fee will be charged.
SMS TERMS OF SERVICE
The Swik Home + Body mobile message service (the "Service") is operated by Swik Home + Body (“Swik Home + Body”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Swik Home + Body’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Swik Home + Body through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Swik Home + Body. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Swik or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Swik Home + Body mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Swik or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
REGISTERED ADDRESS (NOT a Retail Shop)
Suite 7, 488 High Street Penrith NSW 2750
54 630 362 695
ACN for Swik Home & Body Pty Ltd
630 362 695