There are new regulations with Salt Lamps and the cords and globes that are used. Older cord models use the 15W globes (in the blue box). Our Salt Lamps sold from around June/July 2020 onwards now take a 12W/12Volt Globe with a new cord. These globes are in an orange and black box.
You can tell which globe you need by the plug that is on the cord - see the picture for the 12W/12Volt globe - there is a transformer on the plug that goes into the wall.
If you have any questions, please let us know via the contact page.
Both globes are screw in globes, approx 4.5cm in height and 2cm in width.
We have a $12 flat rate shipping Australia wide. We prefer to ship via a courier, therefore PO Boxes are discouraged. If you would like express shipping, please contact us directly.
We aim to ship all orders within 3 working days if your order DOES NOT include candles or clamshell melts as these products are mostly made to order. Soy wax products require curing time, therefore if your order contains either of these products then your entire order will not be shipped for an additional 5-7 days on top of the standard 3 days. If you require an urgent shipment, please contact Wik Soy Candles & Melts at firstname.lastname@example.org - as we do have various pop up shops throughout the year and if we have stock of your product we may be able to send that sooner. Note, we do not dispatch orders on weekends or public holidays.
Wik Soy Candles & Melts does not take responsibility for goods once they leave our premise. We use Australia Post or couriers for our shipping and provide tracking numbers for every order. We will be happy to assist in tracking your parcel from our end with Australia Post or the courier service, but we have no control over how long the order will take to arrive.
Please see our terms & conditions in our footer for full returns policy details.